Have a question? Don't hesitate to contact us.
*Most emails get a response within 8 hours. Please allow up to 48 hours. Responses may take longer on holidays, weekends and during peak season. You can also contact us via Live Support on the web. (click on the icon in the right corner of the screen to start conversation).
Customer Service - Hours of operation:
Mon-Fri: 06:00am - 6:00pm EST
Sat, Sun: Closed.
BabeCosmetics Mailing Address:
135 Weston Road Suite 147
Weston, FL 33326
Note: Please do not ship products & RMA returns to this address, contact our customer service department if you wish to return a product and they will create RMA and provide the shipping address.
Frequently Asked Questions:
Q: How long will it take for to receive my BabeBox?
A: BabeBox subscriptions are processed and shipped from the 10th to the 18th of each month. As soon as your order is shipped you will receive an email with your tracking information. US customers should receive their BabeBox 2-7 days after Please note: Delivery of international orders may take several weeks (or longer). In many countries tracking information is unavailable once your BabeBox reaches the destination country.
Q: How long will it take for to receive my order (one-time purchases)?
A: It takes 2-5 business days for processing (unless stated otherwise on product page), and it will take an additional 7-10 business days to receive your order . International shipping takes a minimum of 15 business days.
Q: Is shipping free?
A: Yes if you meet the minimum order threshhold. For more info please click here.
Q: Do we ship internationally?
A: Yes. Please note that International delivery is insured and safe, and all orders will arrive to their destination. If, for any reason, the package is not delivered to you (tracking information will be verified to confirm delivery), you will receive your money back or we will reship your order free of charge. Requests for a refund or reship can only be processed if claim is made within 90 days of your order.
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 14 days of shipment arrival. For more information click here.
Q: Do you have a phone number I can call?
A: No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and live chat support enables us to provide the most accurate response to your inquiries. Please reach out to us at firstname.lastname@example.org