If you would like to cancel your BabeBox subscription, please log into your account to submit your cancellation request or email us at firstname.lastname@example.org. Prepaid subscriptions must be cancelled by the 20th of the month prior to the final prepaid subscription month. If you signed up for our free first box promotion, you agreed to a two month subscription (first month free excluding shipping). You may cancel after your second month's charge is processed. If you want to cancel prior to the shipment of your second box, per the terms of your initial order you will be charged for $29 for the box you received. If you have any questions, please contact Customer Support at email@example.com.